ACCEPTANCE OF TERMS
NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW:
All services provided by Pinson Digital are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.
CHANGE OF TERMS
Pinson Digital reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on pinsonprinting.com. Pinson Digital does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.
INDEMNITY
You agree to indemnify and hold Pinson Digital, its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.
COPYRIGHT
Pinson Digital and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2008 Pinson Digital. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Pinson Digital.
Copyright laws also pertain to the content you submit to Pinson Digital. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Pinson Digital will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, Pinson Digital will not be held accountable for any illegal use of copyrighted material by its clients.
CUSTOMER CONTENT
You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Pinson Digital. Furthermore, you are responsible for all information and content that you acquire and/or use from the pinsonprinting.com service.
In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Pinson Digital:
You will not upload, post or send any content through the Pinson Digital service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Pinson Digital or any other party.
Let it also be known that Pinson Digital does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. Pinson Digital will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.
Pinson Digital provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.
You must have a registered account. Protection of passwords and controlling account access is your responsibility. Pinson Digital will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Pinson Digital.
Pinson Digital reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Out of respect for the employees and guests of Pinson Digital, we define objectionable as any content that is not child-friendly. We reserve the right to refuse to print any such objectionable content. In the event your order is rejected for objectionable content, we will issue a credit for the full value of your order minus 10% to cover processing fees, OR, upon request, we will issue a promotional code for the full value of your order for use on a future project. If you wish for us to review content prior to placing your order, please contact Customer Service.
In addition, you agree that content and or information obtained by Pinson Digital may be kept and disclosed if Pinson Digital is required to do so by law, or if Pinson Digital believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Pinson Digital in any way.
FOLDING
DIGITAL ONLY
Please note: Due to the nature of toner (toner is applied to the surface of the paper, as opposed to offset printing where the ink is absorbed by the paper), images or areas of solid color that run over any folds will crack.
SUBMISSION OF ARTWORK OR GRAPHICS
All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.
We strongly suggest that all items except for background images be at least 1/8″ from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.
IMPORTANT! If you choose “NO PROOF – PROCEED AS IS” you assume full (100%) responsibility for printing outcome(s).
If customer supplied artwork requires technical or design re-work, charges will apply at the rate of $100 per hour with 1/2 hour minimum. If customer elects to fix the files themselves and avoid these charges, our template must be used to re-submit the file. Templates are available for download at http://pinsonprinting.com/index.php?page=graphic_guidelines. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all “print ready” art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.
COLOR PROOFING & MATCHING
Pinson Digital cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all “print ready” art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.
Pinson Digital will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Pinson Digital cannot be held responsible for final color appearance of UV-coated products.
ORDER PROOFS
It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all “print ready” art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then ready to Schedule for Printing and our automated order processing system cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Pinson Digital will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Pinson Digital will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds. Important Note: Hard copy Epson proofs are always printed on a specialty paper with a satin finish called “Oris Select Proof” paper stock. This proof paper is used for all hard copy Epson proofs regardless of the paper selected for your print project. This is a standard and accepted print industry policy and procedure. If you order an Epson hard copy proof, it will not be printed on the actual paper stock you’ve selected for your print project.
If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $5 for PDF proof will also be charged. For a new hard copy proof, please contact our customer service department as the proof prices vary by specific product order(s) placed. the date the order was placed
OVER / UNDER
We consider any order filled within 5% over or under ordered quantity to be delivered in full.
CHANGE ORDERS
If a Change is made to an existing order that results in a credit, a Fee will be charged in the amount of 10% of total credit amount, to cover transaction costs related to this credit. A promo code for the full value of the credit can be issued in lieu of a credit, upon request and prior to the credit processing date.
ORDER CANCELLATION
Prior to proof approval, Pinson Digital allows customers to cancel orders. Cancellation requests should be submitted through “My Account”. We will inform you of any charges depending on the stage of the order.
Orders placed without proofs cannot be cancelled once the order has been processed through Pre-press and the order status of Approved Work in Progress(WIP) has been posted. The order is then Ready to Schedule for Printing and our automated order processing system cannot accept any changes.
Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed.
Age in Calendar Days And Fee
- 0-30 days 10%
- 31-60 days 25%
- 61-90 days 50%
- 91+ days No Refund
We will automatically cancel any orders that remain in the same status for 90 days. You will not get a credit but upon request may get a promo code for the entire dollar amount of the order.
The cost of proofs plus administrative fees (calculated in the above table) will be subtracted from the total refund.
NO CANCELLATIONS ON ORDERS PAID FOR BY TELECHECK. A Promo Code for the Order Amount will be provided to Client in lieu of a credit.
RETURNS AND REFUNDS
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Pinson Digital, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to Pinson Digital within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. ANY CREDIT DUE WILL BE PROCESSED WITHIN 4 to 6 WEEKS. If a change is made to an existing order that results in a credit, a processing fee equal to 10% of total credit amount will be charged to cover transaction costs related to this credit. Upon request a promo code for the full value of the credit can be issued in lieu of a credit, if we are contacted prior to the credit processing date.
SHIPPING AND DELIVERY OF PRODUCTS
Pinson Digital will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Pinson Digital will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Pinson Digital will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed.
However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Pinson Digital, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.
SHIPPING ERRORS & LOST PACKAGES
In order to file a lost or damaged claim the following must apply:
Claims can only be placed within 30 days from package shipment. Pinson Digital cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Pinson Digital will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.
LIMITATIONS & LIABILITY:
OUR LIABILITY IS LIMITED UP TO THE TOTAL AMOUNT OF YOUR ONLINE PURCHASE (AT THE SPECIFIC TIME AND DATE OF YOUR PURCHASE) AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOSS. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.
Pinson Digital reserves the right to refuse service to any party for any reason it deems fit.
PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.
RETURNED CHECKS
Does not apply to orders placed through website.
TAX EXEMPTION:
There are only three ways to be tax exempt:
1. You must have a re-sale certificate on file with Pinson Digital.
2. Order is processed and mailed from our facility and a Printed Sales Message Sales Tax Exemption Certificate is on file for the project.
3. Order is shipped directly to a mail house and a Printed Sales Message Sales Tax
Exemption Certificate is faxed over with the order number written on it.
OFFICE HOURS AND OBSERVED HOLIDAYS
Office hours are Monday-Friday from 8AM to 6 PM PST, excluding observed holidays. Will Call hours are from 6am to 9 pm Monday – Friday. Express orders will be ready between 5pm and 8pm on the date they are due.
The following holidays are observed as business holidays.
All operations as well as Customer Service are closed on these days.
Holidays are excluded from Turn Time.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day, and Friday following Thanksgiving
- Christmas Day
MAILING SERVICES TERMS AND CONDITIONS
Terms and conditions
We are not responsible for lost or non-delivered mail. The U.S. Postal Service does not track mail. Our responsibilities end when the U.S. Postal Service accepts your mailing from us. We will have a proof of mailing statement (3602-R for standard class, 3602-NP for the Non-Profit and 3600 for first class mail.) that can be faxed to you upon request. First Class mail takes 1 – 5 days (average) to reach its destination. Standard Class and Non Profit mail take 7 – 20 days (average) to reach its destination. The U.S. Postal Service will not give a refund on postage for non-delivered mail. We are not responsible nor do we guarantee a response to your mailing. Industry average is a 1 – 2% response rate. Your results may vary.
We understand that your list is privileged and confidential. It will not be used or sold for any purposes other than your mailing. Upon request we may archive your list but will not be held responsible of system failure. You should always have a copy of your list with you.
In the event of a mistake or error, we will only accept liability up to the cost of goods and services provided. By using our services we will not accept liability for any loss of revenue, business or implied damages.
PAPER STOCK POLICY
In order to maintain the most competitive print prices, we must utilize a number of paper stock sources and paper mills. We reserve the right to change our paper suppliers as necessary to assure you the best quality paper stocks available at the industry’s most competitive prices. We will make every effort to assure our online paper stock offerings remain consistent, reliable and predictable over time. However, we cannot control or be held accountable for paper production variances caused by independent paper mills and sources which are beyond our control. Although the stated weights of our featured paper stocks will remain constant, there could be a slight difference in caliper, brightness or texture. Slight differences may or may not be evident when printing the exact same project, on the exact same selected paper stock, and using the exact same art file but ordered and printed on a different date. For example, you order a print project today (we’ll call it XYZ Flyers project) and you order it printed as 4/0 on 70 lb. Opaque Offset Smooth (Recycled). Three months from today, you place the exact same order, exact same art, same named paper stock, same project (XYZ Flyers). When you receive the project, you notice a slight difference in the paper stock (be it caliper, brightness or texture). The slight difference will be within print industry standards for paper stock and mill industry tolerance levels (very similar to slight dye lot variations common in the carpet or fabric industry). We will not be held personally responsible or accountable, in any way, for these slight differences. Our position is a common print industry policy with regard to paper stock grades, paper mills and the varying slight differences from one source or mill to another concerning like weight and like named paper stocks purchased from different manufacturing resources.
TURNAROUND TIMES
Turnaround Time is the time (days) it takes to manufacture your order from the date/time your order is APPROVED (“print ready” files, PDF or Hard Copy proof approved and considered Work In Process – WIP or “No Proof – Proceed As Is” with “print ready” files considered Work In Process – WIP).
Important Note: If there are challenges with your art files being “print ready” the turn time clock will not start until it is “print ready” and in Approved WIP (Work In Process) status.
There are 3 ways to start the turnaround TIME clock ticking…
Submit your order with a “NO PROOF – Proceed As Is” option.
We strongly suggest that you order a proof. If there are any problems with your order, you are accepting full responsibility. Please read our Terms & Conditions for clarification.
Approve your PDF PROOF in My Account before 1:00 pm PST for all orders (other than SAME DAY service which is 9:00 am PST or Next Day which has a 10:00 am PST cutoff time and is “No Proof – Proceed As Is” only).
Approve your HARD COPY PROOF in My Account before 1:00 pm PST for all orders (other than SAME DAY service which is 9:00 am PST or Next Day which has a 10:00 am PST cutoff time and is “No Proof – Proceed As Is” only).
TURNAROUND TIMES START AFTER PDF or HARD COPY PROOF APPROVAL.
Turnaround Time is calculated in BUSINESS DAYS and EXCLUDES HOLIDAYS AND WEEKENDS.
WEEKEND and HOLIDAY JOB SUBMISSIONS CALCULATE DAY 1 AS BEGINNING ON THE FOLLOWING BUSINESS DAY.
Proofing Turnaround Times:
Please allow 24 hours from the date and time of art submission for PDF proofs to be made available in My Account for your final approval.
Please allow 24 hours for your Hard Copy Proof to ship.
On “NO PROOF – Proceed As Is” orders, files will be processed in order received. Orders placed using the “No Proof – Proceed As Is” option, before 1:00 pm PST (for all turnaround times other than Same Day which has a 9:00 am PST cutoff time or Next Day which has a 10:00 am PST cutoff time, will start the turnaround time clock on that business day). “No Proof – Proceed As Is” orders submitted that are deemed “not print ready” due to art issues beyond our control which require customer corrections to make “print ready” will not be processed until customer corrections are made to deem the art file(s) “print ready”.
RESUBMITTED FILES:
On orders with Resubmitted Files, please allow 24 hours for file processing after the revised file (date and time) is submitted. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof (PDF or Hard Copy), a fee of $5 for the new PDF proof or the new Hard Copy proof fee (product specific) will also be charged. For a new hard copy proof, please contact our customer service department as the prices for hard copy proofs vary by product type and size.
STANDARD TURNAROUND policy:
All jobs in by 1:00 PM PST ordered with standard turnaround times of 2 – 3, 3 – 4 or 5 -7 business days (depending on the products) will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 3rd, 4th or 7th business day (depending on whether they are 2 – 3, 3 – 4 or 5 – 7 business day products). Orders placed after 11:00 PM PST with a standard turnaround time of 2 – 3, 3 – 4 or 5 -7 business days will not count the business day ordered as business day 1. Problem Jobs (those with art file issues requiring customer involvement to make “print ready”) or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.
Important Note: “All jobs in” refers to all projects ordered as “No Proof – Proceed As Is” or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST and has a “No Proof – Proceed As Is” only policy).
WAIT & SAVE TURNAROUND policy:
Wait & Save pricing is available on a limited selection of products. Savings of up to 25% may apply with Wait & Save pricing! (See Step 2: “Select Quantity by Required Turnaround Time” when ordering on the website for availability by specific product ordered)
All jobs in by 1:00 PM PST ordered with a Wait & Save turnaround time of 5 -7 business days will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 7th day business day. Orders placed after 11:00 PM PST with a Wait & Save turnaround time of 5 -7 business days will not count the business day ordered as business day 1. Problem jobs (those with art file issues requiring customer involvement to make “print ready”) or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.
Important Note: “All jobs in” refers to all projects ordered as “No Proof – Proceed As Is” by the applicable cut-off time (Which is 9:00 AM PST and has a “No Proof – Proceed As Is” only policy).
SAME DAY SERVICE turnaround policy: ( Same Day Service category products will incur higher wholesale prices versus Standard or other non-rush turnaround options)
All jobs in by 9:00 AM PST as “No Proof – Print As Is” will ship the same business day by 6:30 PM PST. Problem Jobs (those with art file issues requiring customer involvement to make “print ready”) will not consider the order date as the Same Business Day.
Important Note: “All jobs in” refers to all projects ordered as “No Proof – Proceed As Is” or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a “No Proof – Proceed As Is” only policy).
NEXT DAY SERVICE turnaround policy: ( Products and quantities offering a Next Day Service option will incur higher wholesale prices versus Standard or other non-rush turnaround options)
All jobs in by 10:00 AM PST (excluding Same Day Service which must be in by 9:00 AM PST or Next Day which must be in by 10:00 am PST) will ship the next business day by 6:30 PM PST. Problem Jobs (those with art file issues requiring customer involvement to make “print ready”) or jobs that require proofs (PDF or Hard Copy) will not consider the order date as business day 1 with regard to Next Day.
Important Note: “All jobs in” refers to all projects ordered as “No Proof – Proceed As Is” or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a “No Proof – Proceed As Is” only policy).
EXPRESS 3 DAY SERVICE turnaround policy: ( Products and quantities offering an Express 3 Day Service option will incur higher wholesale prices versus Standard or other non-rush turnaround options)
Available on a limited selection of Products (See Website for Specific Products) All jobs in by 1:00 PM PST ordered as Express 3 Day Service turnaround times will count the Business Day ordered as day 1 and will ship by no later than 6:30 PM PST on the 3rd business day. Orders placed after 11:00 PM PST with an Express 3 day turnaround time will not count the business day ordered as business day 1. Problem Jobs (those with art file issues requiring customer involvement to make “print ready”) or jobs that require proofs (PDF or Hard Copy) will not consider the order date as the first Business Day.
Important Note: “All jobs in” refers to all projects ordered as “No Proof – Proceed As Is” or with Approved PDF or Hard Copy Proof by the applicable cut-off time (1:00 PM PST for all turnaround times other than Same Day which is 9:00 AM PST or Next Day which has a 10:00 am PST cutoff time and has a “No Proof – Proceed As Is” only policy).
